Privacy Policy

Invitations and referrals

If you join through an invitation, we may record the referring account, your registration date, and email-verification status. With optional referral attribution accepted, a referral cookie lasts up to 30 days; you can also supply a code directly during signup. Inviting members see referral counts, not your name or email. Authorized platform administrators can review referral accounts and current subscription status. Referral relationships remain with the account until deletion; deleting an inviter removes their identifying link from remaining referral records.

1. Who this policy covers

This policy applies to NuvoPage account owners, people visiting published NuvoPage content, people using Apps or connected Signage screens, and people submitting orders, contact forms, surveys, feedback, or bookings. NuvoPage is a product of Nuvo Innovations.

2. Information we collect

Account and workspace information

We process information such as your email address, display name, authentication records, role, workspace membership, and account identifiers.

Content you create

We store the pages, websites, links, destinations, themes, social profile links, card configurations, Apps and their records, Signage settings, and other content you choose to save or publish. Uploaded media records can include the original filename, uploader, workspace, file size, dimensions, and storage address. Images may be resized and compressed for delivery. Do not include confidential information in filenames or images intended for display.

Visitor submissions

Depending on the form configured by an account owner, visitors may submit names, email addresses, phone numbers, messages, ratings, feedback reasons, survey answers, booking selections, order details, dates, times, and notes. App records and reminders may contain additional information chosen by the workspace owner. Only provide information needed for the activity.

Scan and service information

NuvoPage records page views and QR scans for usage allowances and analytics, including activity counts and timestamps. Connected screens also provide identifiers, pairing records, and update or connection status needed to deliver their content. Subscription records include plan, expiry, allowances, and voucher redemption information. We also process ordinary technical information needed to deliver web requests, maintain security, and diagnose service problems.

3. Static QR generator

Content entered into the free static QR generator is processed in your browser to create the QR image. NuvoPage does not require an account or save that QR content to its database. Your browser may temporarily remember interface choices, such as a rotating example URL or promotion position.

4. How we use information

• Provide authentication, workspaces, publishing, redirects, forms, orders, bookings, feedback, surveys, Apps, Signage, and card claiming.
• Process and deliver uploaded images and display content that an account owner chooses to publish, including on connected screens.
• Apply subscription allowances and deliver notifications or grouped email digests according to workspace settings.
• Deliver visitor submissions to the relevant account owner.
• Count scans, maintain destination history, prevent duplicate or abusive submissions, and protect the service.
• Operate, troubleshoot, and improve NuvoPage and comply with legal obligations.

5. Who can see information

Published pages and websites are public, including on connected custom domains. Uploaded image URLs are designed for content delivery, not confidential file storage: anyone who obtains a delivery URL may be able to access the image. Signage content is visible to people near the screen, and App record visibility depends on the owner’s access settings. Account content and visitor submissions are available to authorized members of the associated workspace, subject to NuvoPage access controls. If you submit a form, the owner of that page receives the information you provide and is independently responsible for how they use it.

We may share information with infrastructure and service providers that help operate NuvoPage, when required by law, or when necessary to protect users, Nuvo Innovations, or the public. We do not sell personal information. Providers used for the service include Supabase for database and authentication, Cloudflare for media delivery, Vercel for hosting, Resend for email delivery, and Google Analytics for website analytics. Information may be processed outside your province or country and may be subject to the laws of the processing location.

6. Cookies and browser storage

NuvoPage uses cookies needed to keep signed-in users authenticated and maintain secure sessions. Local or session storage may also hold interface preferences, selected website themes, and app access state. Installed website apps and the Signage player may cache content locally. The Signage player stores its connection credential, downloaded images, and slideshow settings on the device so it can play previously downloaded content offline. Clear app data or reset the device before handing it to someone else.

NuvoPage loads Google Analytics to measure website usage only after you accept analytics. Rejecting analytics leaves essential features available. Change your choice using Cookie settings; see our Cookies & Browser Storage Policy for details. Google may use cookies and device or browser identifiers and receive information about page visits and interactions. See Google’s Privacy Policy. Browser privacy controls can restrict cookies and analytics, although blocking essential storage may affect sign-in or other features.

7. Promotions and external links

NuvoPage may display advertisements and clearly labelled promotions, including on Free content or when a workspace exceeds its monthly traffic allowance. Hiding NuvoPage branding does not remove over-allowance advertisements. Selecting one opens the relevant product website. Published pages may also link to third-party websites chosen by an account owner. Those sites have their own privacy practices.

8. Retention and security

We retain information for as long as reasonably needed to provide the service, maintain security and records, resolve disputes, and meet legal obligations. Retention can differ by data type and account status. The analytics history available in your dashboard depends on your plan; that display window does not mean every operational or security record is deleted on the same schedule. Deleted content may remain temporarily in backups, delivery caches, or offline connected devices. Copies downloaded by visitors are outside NuvoPage’s control.

We use access controls and other reasonable safeguards, but no online service can guarantee absolute security. Account owners should restrict access to their workspace and avoid collecting information they do not need.

9. Your choices and rights

Account owners can edit, unpublish, pause, archive, or delete supported items from their dashboard. Visitors can choose not to submit optional form fields. Depending on where you live, you may have rights to request access, correction, or deletion of personal information, or to object to certain processing.

For information submitted to a customer’s NuvoPage, contact that page owner first because they decide why the information is collected. For NuvoPage account or platform privacy questions, contact Nuvo Innovations.

10. Children

NuvoPage is not directed to children who cannot legally consent to use an online service in their location. Account owners must not knowingly use NuvoPage to collect children’s personal information without the permissions required by law.

11. Changes and contact

We may update this policy as the service changes. The effective date above identifies the latest version. Privacy questions and requests can be emailed to hello@nuvopage.com. To request deletion of your account and associated data, follow our account deletion instructions.