Terms & Conditions

1. Accepting these terms

By creating an account or using NuvoPage, you agree to these Terms & Conditions and our Privacy Policy. If you use NuvoPage for an organization, you confirm that you are authorized to act for it.

2. What NuvoPage provides

NuvoPage helps you create and publish pages and small websites, manage editable links, generate QR codes, configure compatible NFC and QR products, run Apps for everyday work, display digital signage and interactive kiosks, and receive customer submissions. Features may be added, changed, limited, or discontinued as the service develops.

3. Your account

You are responsible for accurate account information, safeguarding your sign-in credentials, and activity performed through your account. Tell us promptly through the Nuvo Innovations website if you believe your account has been accessed without permission.

4. Your content, uploads, and permissions

You keep ownership of content you submit. If your plan supports uploads, you are responsible for ensuring that images, logos, QR images, and other supported files are legal, accurate, safe, and that you have the rights and permissions needed to upload and use them. These responsibilities also apply to content added through external links, templates, imports, or connected screens.

You grant Nuvo Innovations a limited, non-exclusive, royalty-free permission to store, process, reproduce, display, resize, compress, cache, back up, and deliver your content only as needed to operate NuvoPage features you use. This includes delivery through our service providers and to screens you connect. This permission does not transfer ownership or authorize unrelated use of your content.

You are responsible for published content, destinations, claims, offers, testimonials, forms, and the information you collect from visitors. Obtain the necessary permissions from people shown in images and give appropriate notice and obtain consent when collecting personal information. Comply with privacy, marketing, accessibility, consumer-protection, and other laws that apply to your use.

NuvoPage is not a permanent archive or a substitute for your business records. Keep independent backup copies of important images, content, responses, and records. Storage and feature availability depend on your plan and service limits.

5. Safe content and acceptable use

Use safe images and other content that you have permission to use. Do not upload, publish, display, share, or link to:

• Pornography, sexually explicit content, or intimate images, including content shared without the subject’s consent.
• Child sexual abuse material, sexual exploitation of children, or content that promotes or facilitates harm to children.
• Graphic violence, threats, encouragement of violence, or hate content targeting people based on protected characteristics.
• Illegal goods or services, scams, fraudulent offers, impersonation, or materially misleading content.
• Another person’s private or sensitive information without appropriate permission or other lawful authority. Never publish passwords, authentication tokens, or confidential records.
• Content that infringes copyright, trademarks, privacy, or other third-party rights.
• Malware, harmful files, or content intended to compromise security, disrupt services, or evade platform controls.

Do not collect information without appropriate notice or consent, interfere with the service, evade quotas, or use automated activity that creates unreasonable load. These rules apply to private uploads as well as public content.

We may limit, reject, remove, or disable access to files, content, destinations, screens, or accounts when reasonably necessary for security, terms violations, quota enforcement, legal requests, service protection, or protection of third-party rights. We do not guarantee that all content is reviewed before it appears. Report suspected violations through Nuvo Innovations, identifying the relevant URL or screen and the concern; do not send copies of illegal imagery.

6. Public pages, links, QR codes, and NFC

Anything you publish is intended to be publicly accessible to anyone with its URL. Test destinations before printing or distributing QR codes or NFC products. Static QR codes cannot be changed after creation; editable link destinations can be changed while the associated NuvoPage service remains available and active.

Physical products can be lost, copied, damaged, or scanned by unintended visitors. Keep optional claim PINs secure and confirm product details before distribution.

7. Customer submissions

Forms, surveys, feedback, contact requests, and bookings may collect personal information for you. You are responsible for using that information fairly, protecting access to it, responding to requests, and deleting or retaining it as required by law. NuvoPage does not guarantee that a submission is accurate or that a booking or message represents a genuine person.

8. Third-party services

NuvoPage may rely on third-party infrastructure and may link to websites such as Google Maps, social networks, review platforms, or other Nuvo products. Their terms and privacy practices apply when you use those services. We do not control third-party content or availability.

9. Plans, connected screens, and service availability

Plans determine available page types, app behaviours, publishing limits, storage, connected screens, and usage allowances. Review the pricing page and your Subscription page for current allowances. Vouchers are subject to their stated plan, duration, and redemption conditions. When the monthly traffic allowance is reached, Free and Starter public content may show advertisements. Launch and Business valid published content remains advertisement-free, including on custom domains, but NuvoPage attribution returns until the allowance resets or an upgrade provides more room.

You are responsible for the devices and public spaces where you display Signage, including permissions to display content, physical security, and protecting customer information on shared kiosks. Connected players may keep downloaded images locally for offline playback. Changes, removal, or access revocation may not reach an offline device immediately; remove local app data or reset devices before disposing of or transferring them. Signage is not intended for emergency or safety-critical communications.

We work to provide a reliable service, but NuvoPage is provided on an “as available” basis. To the extent permitted by law, we do not guarantee uninterrupted operation, permanent storage, scan performance, search ranking, customer responses, or business results. You should keep copies of important content and records.

10. Payments and billing

These payment provisions apply when online checkout becomes available. NuvoPage’s planned payment provider is Stripe. Adding these terms does not mean that card payments or automatic renewal are currently enabled.

Prices and authorization

Before payment, checkout will identify the plan, currency, billing period, total charge, applicable taxes, and whether the purchase renews automatically. Prices are in Canadian dollars unless checkout expressly states otherwise. You must be authorized to use the payment method you provide. Your bank may apply its own currency-conversion or other fees.

Payment processing and activation

Where Stripe checkout is offered, Stripe processes the payment for Nuvo Innovations. Paid access begins after payment is successfully confirmed, subject to any start date disclosed at checkout. A failed or incomplete payment does not activate a paid plan. Contact us if you have been charged but your plan has not activated; include your receipt reference, but never send a full card number or security code.

Renewal, cancellation, and plan changes

Any automatic renewal requires disclosure and authorization at checkout. The renewal interval, cancellation method, and effect of cancellation will be shown before purchase. Closing a browser or ceasing to use NuvoPage does not by itself cancel an authorized recurring subscription. Any charge or credit for a plan change must be disclosed before you confirm the change. We will provide notice of future price changes and obtain any consent required by applicable law.

Refunds and billing questions

The applicable refund policy will be presented before paid checkout is enabled and before you purchase. Contact Nuvo Innovations to report duplicate charges, suspected billing errors, or a service that was not provided as described. Nothing in these terms limits refund, cancellation, dispute, or other consumer rights that cannot lawfully be excluded.

Vouchers and other purchases

Subscription vouchers follow their stated redemption conditions and do not authorize recurring card charges by themselves. These payment provisions concern purchases of NuvoPage services from Nuvo Innovations. Orders or bookings submitted to a business using NuvoPage are handled by that business under its own disclosed terms.

11. Limitation of liability

To the extent permitted by law, Nuvo Innovations is not liable for indirect, incidental, special, consequential, or lost-profit damages arising from NuvoPage, third-party destinations, lost content, unauthorized access, or use of QR or NFC products. Nothing in these terms excludes rights or liability that cannot legally be excluded.

12. Ending use

You may stop using NuvoPage at any time. We may restrict or end access when reasonably necessary for security, legal compliance, service protection, or a material breach of these terms. Public destinations may stop working after unpublishing, archiving, suspension, or account closure.

13. Changes and governing law

We may update these terms as NuvoPage changes. We will update the effective date and provide additional notice when required. Unless applicable consumer law requires otherwise, these terms are governed by the laws of Alberta and the federal laws of Canada that apply there.

14. Contact

Questions about these terms can be sent through Nuvo Innovations.